MediAvataar's News Desk
Medallia to Provide Experience Management Technology and Expertise for all Four Red Roof Brands
Medallia, Inc.the global leader in experience management, has announced that Red Roof, the award-winning leader in the lodging industry, has selected Medallia to power its experience management program to take advantage of real time feedback capabilities and seamless insights across channels.
Utilizing Medallia Experience Cloud, Red Roof will receive a detailed experience profile of each guest across their journey that they can use to improve their business operations, loyalty and profitability. Insights are collected in real time, which will enable Red Roof to adapt systems and services in the moment to ensure guest experiences exceed expectations. In addition to direct feedback, Red Roof will leverage Medallia to analyze its social reviews and take action to continue to increase customer loyalty. Medallia will provide real time insights to front line employees and senior operational leaders at all Red Roof brands, including Red Roof Inn, Red Roof Plus, The Red Collection, and HomeTowne Studios by Red Roof.
“We are thrilled to welcome Red Roof back to Medallia’s hospitality community,” commented Geoffrey Ryskamp, Medallia’s Global Head of Hospitality, Travel & Leisure. “Red Roof is taking an innovative approach to enhance the guest experience across their brands by gathering feedback during stay and within moments of departure.”
The partnership reflects Red Roof’s unwavering commitment to providing unmatched experiences on property and while booking, with frequent innovations driven by continuous customer feedback.
“Red Roof is known for obsessively listening to customers and making changes in our business to better the guest experience based on their needs,” said Andrew Alexander, Red Roof’s President. “We are excited to partner with Medallia to accelerate customer-driven innovation and grow our business through loyalty. We know that providing customers with an experience tailored to their needs will drive repeat, sustainable business.”
Red Roof joins a roster of international hospitality leaders that rely on Medallia to anticipate and adapt to meet the high expectations of guests and employees. The platform is used by 7 out of 10 of the largest hospitality companies in the world, including Marriott International, Hilton, IHG, Four Seasons, and MGM Resorts International. Medallia’s Experience Cloud connects frontline staff and managers to real-time feedback from guests while measuring customer happiness, franchisee and employee experience, and the root causes to help brands get better.
Times Network, India’s leading premium broadcast network, announced key elevations in the senior management team today concurrent to the remarkable performance demonstrated by the company.
Despite the economic slowdown faced by the industry, the Network registered 24% growth and all-around excellence on the back of superior viewership across products, strong distribution and ad sales and a surging Digital portfolio in FY19.
Commenting on the promotions, MK Anand, MD & CEO, Times Network said "The Network’s stellar performance is a testimony of the superior talent of our top managers. These elevations are in recognition of their contribution to the growth of the company. I am confident that we will continue to harness every headwind in our path and continue to move forward.”
Jagdish Mulchandani has been elevated to Chief Operating Officer & Executive President. Jagdish will be responsible in setting scalable distribution opportunities in both international & domestic markets and will continue to oversee overall Operations and Finance related strategy.
Nikhil Gandhi has been promoted as Chief Operating Officer & President. Besides driving lucrative monetisation strategy and overall business growth of the Network’s bouquet of channels, Nikhil will also be responsible for driving strategic growth and profitability for Times Influence, International Business & Zoom along with its original content division, The Zoom Studios & events division Zoom Live.
Vivek Srivastava, has been elevated to President, Strategy and will oversee Marketing and the critical area of Audience management. His KRAs will be consumer insights, product strategy & innovation for the network. In addition, he will continue to be Business Head of the network’s premium bouquet of English Entertainment Channels, sustaining its market leadership and profitability.
Shouneel Charles, as Executive Vice President will further boost Audience growth and turnover of the Network’s digital platforms and also lead the company’s overall digital transformation with content innovation and process re-engineering to facilitate a planned metamorphosis of Times Network to be a Digital first media company.
Additionally, a few other senior level promotions have also been announced. These are: Jignesh Kenia, Executive Vice President - Corporate Strategy, S. Srivathsan, Executive Vice President- Human Resources, Sandeep Bharadwaj, Executive Vice President - Distribution and Gaurav Dhawan, Executive Vice President - Revenue.
Netflix has ordered five new originals out of India with Hollywood producers including Blumhouse and Chernin Entertainment getting in on the action.
The SVOD service is doubling down on its scripted drive in the region – following the success of titles such as Delhi Crime and Selection Day.
Over the next twelve months, it will launch Bombay Begums, Mai, Betaal, Messy and Masaba Masaba.
Bombay Begums, executive produced by Chernin Entertainment and Endemol Shine India, is a story set in contemporary urban India that sees five women, across generations, wrestle with desire, ethics, personal crises and vulnerabilities to own their ambition. As glass ceilings are shattered and hearts are broken, difficult choices have to be made. And as each woman strives to find her own truth, they find in each other an unexpected understanding and the sliver of a bond. It was created, written and directed by Alankrita Shrivastava.
Betaal, executive produced by Blumhouse, is set in a remote village that becomes the theatre of a breathless battle when a two-century-old Betaal, a British Indian Army officer, and his battalion of zombie redcoats are unleashed. With Indian police pitted against the undead army, hapless villagers are trapped in a horrific conflict. Betaal comes from Red Chillies Entertainment, in collaboration with Ghoul’s Patrick Graham as writer, director and showrunner, along with Nikhil Mahajan as the director and Suhani Kanwar as writer. Ivanhoe is also producing.
Mai follows a docile, 47-year-old wife-and-mother, Sheel, who finds herself accidentally sucked into a rabbit hole of violence and power within the world of white collar crime and politics. Anushka Sharma & Karnesh Sharma’s Clean Slate Films is executive producer and it is written by Atul Mongia along with Tamal Sen, Amita Vyas, with Sudip Sharma as a creative producer.
Messy is centered around Beanie, Mumbai’s rising standup comic, who struggles to balance a career in comedy with pleasing a yuppie day-job boss, peculiar BFF, persistent parents, and proposal-popping boyfriend. Messy is her quest to find her own voice and get her life together in the midst of all the mayhem. Ravi Patel stars in the series, which he has created and co-written with Neel Shah. The series is co-produced by The District’s David Bernad and Ruben Fleischer and Mutant Films’ Seher Aly Latif & Shivani Saran.
Masaba Masaba is based on the life of fashion designer Masaba Gupta as she enters back into the dating world. It will star Masaba and Neena Gupta and is created and produced by Ashvini Yardi’s Viniyard Films and will be directed by Sonam Nair.
Bela Bajaria, VP, International Originals, Netflix, said, “India is home to some of the world’s greatest stories. It’s been thrilling to watch these amazing storytellers embrace the artistic freedom possible at Netflix to create entertaining stories. Audiences everywhere will love these five inventive series set in stories of horror, drama and comedy.”
Snap Inc. eleased a global study of 10,000 people across Australia, France, Germany, India, Malaysia, Saudi Arabia, UAE, U.K., and the U.S. to explore how culture, age, and technology shape preferences and attitudes around friendship.
Ten experts on friendship from around the world contributed to the report to contextualize the data.
“Snapchat was designed from the outset as a platform to enable self-expression and deeper relationships with your real friends, which has driven our interest in the complexities around friendship and differences across cultures,” said Amy Moussavi, Snap Inc. head of consumer insights. “While friendship looks very different across the world, we know it plays a central role in our happiness and we remain deeply committed to finding new ways to celebrate and elevate it through Snapchat."
Across all markets surveyed, people’s average social circle consists of 4.3 best friends, 7.2 good friends, and 20.4 acquaintances. Globally, most people meet their life-long best friend at the average age of 21. Respondents noted that “honesty” and “authenticity” are the most important qualities of a best friend and “having a large social network to tap into” is of least importance when making friends.
The Friendship Report sheds new light on the nature of friendship, including:
● How different cultures interpretation of friendship impacts friendship circles and values.
● How friendship is linked to happiness, but that the nuances of what we share and how we feel when we talk to friends can vary substantially based on our circle size, gender, generation, and more.
● The generation we’re born into heavily influences our attitudes towards friendship—and that Gen Z is adjusting their approach away from the millennial desire for widespread networks in favor of the closeness and intimacy of a smaller group.
“The big thing that differentiates friendships from other relationships is the fact that they’re voluntary,” said Miriam Kirmayer, therapist and friendship researcher. “Unlike relationships with our family, partners, and children, there is no outright expectation with our friends that we have to stay involved in each other’s lives. We continuously need to choose to invest in our friendships—to remain involved and to show up. It’s an ongoing implicit choice that makes our friendships so hugely impactful for our sense of happiness and self-esteem.”
A sampling of insights gained from this global survey include:
● In India, the Middle East, and Southeast Asia, people report having three times the number of best friends than those in European countries, the U.S., and Australia. Saudi Arabia has the highest average number of best friends at 6.6, whereas the U.K. has the lowest at 2.6. People in the U.S. have the second lowest average number at 3.1 best friends, and are more likely than any other country to report having only one best friend.
● Having friends who are “intelligent and cultured” is more valued by those in India, the Middle East, and Southeast Asia, whereas being “non-judgmental” matters more to those in the U.S., Europe, and Australia.
● Those in India, the Middle East, and Southeast Asia are four times more likely than other regions to say that a “large social network” is an essential quality to have in a best friend. In fact, on average globally, “having a large social network” is the least important quality people seek out in a best friend.
Friendship Circles and Communication
● Globally, 88% of people enjoy talking to their friends online. Our respondents were able to select multiple options to explain what they enjoy about online communication, and there is agreement about the benefits. Across all regions, 32% of people chose the ability to “talk to their friends faster and more easily” as their favored explanation.
● Interacting with friends, whether in person or online, leaves us feeling overwhelmingly positive emotions: “happy,” “loved,” and “supported” are the three most reported globally. However, women are more likely to report feeling these emotions than men following online conversations.
● We see that when it comes to the average number of types of friends, users of more public platforms have larger groups of connections, but less true friends than those who prefer private communication platforms. Snapchat users have the highest number of “best friends” and “close friends,” and the fewest number of “acquaintances,” while Facebook users have the fewest number of “best friends;” and Instagram users have the highest number of “acquaintances.”
● Globally, Gen Z and millennials are unsurprisingly emphatic in their love for talking with friends online—only 7% and 6% respectively said they don’t enjoy it, compared with 13% of Gen X and 26% of baby boomers. Younger generations also see value in visual communication—61% believe that video and photos help them to express what they want to say in a way that they can’t with words.
● Throughout the research, millennials globally come out on top as the most “share happy" of the generations. Millennials are the least likely to say “I wouldn’t share that” across all categories surveyed. Millennials will also share issues publicly via platforms like Instagram or Facebook more than any other generation. Furthermore, they are more likely to want a best friend who has an extensive social network. Millennials are also more likely to want “as many friends as possible” than any other generation.
● Gen Z doesn’t appear to following in millennials’ footprints, rather they are seeking intimacy in their friendships, and craving open and honest relationships more than any other generation.
● Boomers are the most conservative with regards to the topics they discuss with their best friends, contrasted again by millennials. More than one-third of boomers say they wouldn’t talk about their love life (45%), mental health (40%), or money concerns (39%) with their best friend. Only 16%, 21%, and 23% of millennials wouldn’t talk to their best friends about these same topics, respectively.
New emoji characters are coming to iPhone, iPad, Mac and Apple Watch this fall.
To celebrate World Emoji Day, Apple is previewing a selection of new emoji coming this fall, revealing the newest designs that bring even more diversity to the keyboard, alongside fun and exciting additions to popular categories of food, animals, activities and smiley faces.
In a major update to the Holding Hands emoji typically used to represent couples and relationships, users will now be able to select any combination of skin tone, in addition to gender, to personalise the people holding hands, opening up more than 75 possible combinations.
Following Apple’s proposal to the Unicode Consortium last year to introduce more disability-themed emoji, a new guide dog, an ear with a hearing aid, wheelchairs, a prosthetic arm and a prosthetic leg will be available in the emoji keyboard. Celebrating diversity in all its many forms is integral to Apple’s values and these new options help fill a significant gap in the emoji keyboard.
Many additional emoji categories are getting exciting updates with a new smiley face for yawning, a one-piece swimsuit, new food items including a waffle, falafel, butter and garlic, and new animals like the sloth, flamingo, orangutan and skunk.
Fifty-nine new emoji designs will be available this fall with a free software update for iPhone, iPad, Mac and Apple Watch. Thousands of emoji are currently available, including emotive smiley faces, gender-neutral characters, more professions, various clothing options, food types, animals, mythical creatures and more. New emoji are created based on the approved characters in Unicode 12.0.