26 September 2022 07:34



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Zee Business – India’s leading business news platform, launched a new show Demat Daka to take on the growing cyber-crime.

Being one of the leading voices of the investors and consumer, Zee Business has consistently raised the grievances and highlighted the same for policy makers and regulators. Aiming to replicate the brand’s success of shows like Market Mafia and Operation Hafta Vasooli, Demat Daka will focus on unveiling the scams and cyber security threats for Demat Account holders.

Zee Business’ has been at the forefront of creating cyber security awareness and the show Demat Daka will touch every single person involved in the markets. The shows pilot episode has already created a great impact on the audiences, to an extent that awareness drives were initiated by multiple stock brokering companies. The show interviewed three victims of cyber fraud, wherein one of the victim had lost nearly INR 1.46 Cr. from his Demat account in spite of not sharing any personal information with fraudsters. The second victim who lost INR 36 lakhs from his Demat account. The impact of the show has been such that the Mumbai Police were able to swiftly take action and arrest four fraudsters who obtained data of investors illegally from stock-brokering companies.

Speaking of the show, Anil Singhvi, Managing Editor, Zee Business, said, “Damat Daka has been an eye-opener and we thank all our viewers for showering us with an overwhelming response on the show. This was a special show and we received enormous number of complaints of about frauds involving Demat accounts. Through the show we’d like our viewers to come forward and share any such experience so we can address them and help with redressal. Zee Business managed to voice the consumers interest in these 3 part series of Demat Daka show and has helped to get the victims compensated in this matter.”

Anindya Khare, Marketing Head, Zee Media says, “Zee Business has always been at the forefront with unique initiatives for our viewers and Demat Daka is one such initiative that has helped viewers safeguard against the rise in cyber fraud in the country. Our extensive research on the Demat Account fraud has helped raise awareness among our viewers.”

The show garnered about 50 million impressions and reached 36 lakh users on Twitter. The show continues to have a heavy engagement across platforms due to the informative content.

Havas Worldwide India has announced the appointment of Anupama Ramaswamy as its Chief Creative Officer.

She comes on board to further catapult the creative transformation of the agency, which has seen unparalleled business growth over the last three years. Anupama’s last stint was with Dentsu Impact where she was working as the Managing Partner and National Creative Director.

Anupama will be reporting to Bobby Pawar, Chairman and Chief Creative Officer, Havas Group India, and begin her new role at the agency effective October 2022. She will also work closely with Manas Lahiri, Managing Director, Havas Worldwide India.

Anupama will be based out of the agency’s Gurgaon office, overlooking the complete client roster of both Gurgaon and Mumbai offices that have witnessed tremendous business growth over the last three years. This includes some of the biggest global and Indian brands, including Reckitt, Dabur, Tata Group, P&G, Stellantis, Vivo, Aegon Life, Fortis, Suzuki, UTI Mutual Fund, Celio, William Grant, amongst others. In 2021 alone, Havas Worldwide India garnered over 30% growth across its Mumbai and Gurgaon offices on the back of significant business wins, resulting in it being consistently ranked in the top 3 in the R3 New Business League Creative Agency list.

Touted as one of the most celebrated creative minds in the country, Anupama has made an indelible mark through her clutter-breaking work, passion for art direction and pure play advertising. Through her career, she has worked with some of the leading agencies in India and several marquee global and indigenous brands across sectors including Maruti Suzuki, Ikea, Vivo, Paytm, Subway, Tata Tea Digital, Samsung Mobiles, Airtel, Dabur, Lacoste, Whirlpool and many more. Her recent campaigns, which include the Paytm Divide and Chotu, made her win the One Show, a couple of Spikes, New York Festivals and also feature as one of the Impact Creative Stars '21. During her stint at JWT Delhi as senior creative director, Anupama led the Delhi office to its first Cannes Lions and Clio Gold. She has also been a recipient of some of the most coveted awards including Cannes Lions, Clio, Adfest, New York Festivals, Abbys, Effies, Spikes, Global Healthcare Awards, IAA Awards and The One Show and her work for Fuji Film has been featured in the prestigious Gunn Report as one of the top 20 most awarded print campaigns in the world. She has been on the jury of several prestigious awards like The One Show, and grand jury at AME awards, New York Festivals.

“We have steadily been building Havas Worldwide into a company that embodies Yannick Bollore’s ‘Together’ philosophy. Where skill sets from the old world and new work seamlessly and harmoniously. This and the rising standard of our work have made us the fastest growing agency. Now is the time for our work to take a giant leap. And I can’t think of a better person to lead this than Anupama. She is a hugely talented creative with a heap of awards and great work to prove it. But the one talent of hers that I value the most is her ability to nurture a culture that makes people and their ideas better. She is a team player and fits right into our philosophy. And I believe she will be a leader who will usher not just Havas, but also our industry into the future,” said Bobby Pawar.

Talking about her new role, Anupama said, "The complete resurgence of Havas Group India has made it one of the most sought-after networks. The group has been working in an integrated manner long before other agencies had even thought about it. So, the opportunity to work with Bobby again, who is an institution in his own right, along with Rana's overall vision for the network, drew me in to be part of this unprecedented growth story. But what excited me the most is the task bestowed upon me by Bobby and Rana - to induce a new and fresh creative culture.”

She further added, “As we come out of the pandemic, what we need is empathy and encouragement to take on this new improved hybrid world. I believe people create the best work when they love where they work. I genuinely can’t wait to meet the 200+ associates of Havas Worldwide India - so we can roll up our sleeves and enjoy the process of creating meaningful work for the brands we have now, and also the ones we will have soon! I look forward to beginning this journey with Manas and the entire Havas Worldwide India team."

Ravinder Siwach, who has been leading the creative mandate of Havas Worldwide India as Executive Director and National Creative Director, is moving on to pursue new opportunities. He will be in the agency till October 2022. Under his leadership, Havas Worldwide India has created some stellar work, and he has been a pivotal part of the agency’s transformation over the last three years.

Speaking about Ravinder’s exit, Bobby said, “Ravinder has played a key role in the resurgence of Havas Worldwide. However, he has been chomping at the bit to do other things, many beyond advertising, for a while. Which means his journey with us is over while another one begins. We all wish him the best in his new adventures.”

Ravinder Siwach said, “The reputation that Havas Worldwide India has built over the last three years is truly inspirational. Being part of this growth journey was an enriching experience. I thank Rana, Bobby and the entire team at Havas Worldwide India for their tremendous support and wish them luck for the journey ahead.”

Vishvapradhan Commercial Private Limited (VCPL), wholly owned subsidiary of AMG Media Networks Limited (AMNL), has exercised the rights to acquire 99.5% of the equity shares of RRPR Holding Private Limited, a promoter group company of NDTV.

It will trigger an open offer to acquire up to 26% stake in NDTV in terms of SEBI’s Takeover Regulations.

NDTV has three leading national channels and strong digital platform.

AMNL is 100% subsidiary of Adani Enterprises Limited (AEL)

AMNL’s wholly owned subsidiary VCPL holds warrants of RRPR Holding Private Limited (RRPR) entitling it to convert them into 99.9% stake in RRPR. VCPL has exercised warrants to acquire 99.5% stake in RRPR. Such acquisition will result in VCPL acquiring control of RRPR.

RRPR is a promoter group company of NDTV (NDTV, BSE: 532529) and holds 29.18% stake in NDTV. VCPL, along with AMNL & AEL (persons acting in concert), will launch an open offer to acquire up to 26% stake in NDTV, in compliance with the requirements of the SEBI’s (Substantial Acquisition of Shares and Takeovers) Regulations, 2011.

NDTV is a leading media house which has pioneered the delivery of credible news for over three decades. The company operates three national news channels – NDTV 24x7, NDTV India and NDTV Profit. It also has strong online presence and remains one of the most followed news handles on social media with more than 35 million followers across various platforms.

NDTV recorded a Revenue of INR 421 Cr with an EBITDA of INR 123 Cr and Net Profit of INR 85 Cr in FY22 with negligible debt.

“This acquisition is a significant milestone in the journey of AMNL’s goal to pave the path of new age media across platforms” stated Mr. Sanjay Pugalia, CEO, AMG Media Networks Limited. “AMNL seeks to empower Indian citizens, consumers and those interested in India, with information and knowledge. With its leading position in news and its strong and diverse reach across genres and geographies, NDTV is the most suitable broadcast and digital platform to deliver on our vision. We look forward to strengthening NDTV’s leadership in news delivery.”

Skyscanner trends study reveals the how, why and where travellers will be holidaying this year including the heightened appeal of holiday relaxation and trending destinations with wellbeing in mind* 

Taking relaxation to a new level 

The need to relax and reset has perhaps never been greater.  The latest trends research from Skyscanner can reveal that 41% of global travellers are dreaming the most about ‘ultimate relaxation’ trips in 2022 with over a quarter (27%) dreaming of ‘wellness holidays.’  When asked what would be top of the agenda for travel in 2022, almost half of respondents (48%) said that relaxation was key, followed by food (35%) and cultural exploration (31%).  Just under half of respondents (47%) use holidays to disconnect from day-to-day life. 

The art of travelling mindfully 

The pandemic has made us all want to be better tourists with 83% of respondents agreeing that travel broadens our understanding of other cultures and demographics.  Travel also brings a host of wellbeing benefits with 51% of respondents sharing that travel has a positive impact on both their mental and emotional wellbeing. 

Rest and relaxation begin before take-off! 

Getting to the airport can feel stressful.  But R&R doesn’t have to wait until you get to your destination as more and more airports around the world are helping travellers find their zen before even departing. Singapore Changi Airport is home to an indoor rainforest, with rooftop pool and jacuzzi, Amsterdam’s Schipol airport has a green oasis with loungers to chill and read a book and San Francisco International has a calm yoga centre terminal side.

Trending wellbeing destinations for UAE travellers** 

Skyscanner can reveal the most relaxing destinations trending above pre-pandemic levels: 

Mexico +388% 

For seemingly endless sunshine, pristine beaches and Mayan ruins, Mexico offers a relaxing escape.  Alongside well-known coastal destinations like Cancún and Cabo, Mexico also offers miles of virgin coastline.  The ultimate spot to get away from it all. 

Malta +273%

Malta is the perfect place to restore and rejuvenate your mind and body with indulgent spas and serene spots for outdoor yoga including Buskett Woodlands and Dingli Cliffs.  For the more adventurous, SUP (stand up paddleboarding) meditation has taken off around the islands.

Austria + 166%

Famous for its natural hot springs, fresh Alpine air and relaxing spas, Austria is one of the ultimate European wellness destinations.  For a truly modern spa experience, head to Therme Wien, just south of Vienna and for a taste of tradition, Burgenland boasts a host of thermal spas with healing spring waters.

Mauritius + 45%

With its white sand beaches and turquoise lagoons, alongside world-class wellness retreats, Mauritius offers visitors a slice of paradise.  For restorative activities, try forest bathing at Biosphere Nature Reserve or a hike or swim at the canyon at Domaine de Chazal.

Trending wellbeing destinations for KSA travellers***:

Thailand +200%

From holistic health resorts to yoga retreats, Thailand has long been considered a top wellness destination.  With a winning combination of warm weather, luscious landscapes, delicious food and wonderful Thai hospitality, Thailand offers the perfect environment to properly relax.

Albania + 113%

Delight in the paradise beaches in Ksamil and unique historical sites in Gjirokastra and feel like you’re getting away from it all.  If in Saranda, a trip to the Blue Eye, a natural spring over 50 metres dip, is well worth a visit.

Maldives + 50%

With its private beaches and indulgent wellness resorts, the Maldives offers maximum relaxation, and with ocean view massage treatments, hydrotherapy facilities and sunrise yoga on offer, let these islands restore both mind and body.

Portugal +50%

Portugal’s sunny Algarve is home to a host of wellness retreats offering yoga, mindfulness and surfing.  With a flourishing veggie and vegan food scene in Lisbon and Porto and stunning natural parks and reserves- try Peneda-Gerês for rugged mountains and wild Garrano horses or Arrábida for green hills and the turquoise ocean- Portugal is the perfect destination to relax and unwind.

Skyscanner’s VP Strategy and Global Travel Expert Naomi Hahn comments: “It’s clear that the pandemic, and its associated lockdowns, continue to have a ripple effect on how travellers want to spend their holidays with relaxation the activity highest on the agenda for 41% of global travellers.   

“The holistic benefits of travel are well documented with over half of global travellers (51%) sharing that travel had a positive impact on both their mental and emotional wellbeing.  The destinations trending for UAE travellers in 2022, including Mexico, Malta and Austria, and Thailand and the Maldives for KSA travellers, reflect that heightened demand for destinations with relaxation at heart. 

“Travelling responsibly is key to travelling mindfully and Skyscanner’s ‘Greener Choices’ flight label allows travellers to filter and search for flights on Skyscanner that emit less C02 compared to the average for their chosen route.  It’s one of the ways we’re helping travellers make informed decisions.  Building on this, Skyscanner has recently launched a new electric and hybrid car hire search feature to meet growing traveller demand for environmentally friendly car hire options. 

“Travellers also have the ability to carbon offset flights booked on Skyscanner via a partnership with CHOOOSE. When travellers book a flight with Skyscanner, they’ll see the option to carbon offset for a small cost. Their contributions help to balance out the impact of their flight’s emissions by funding carbon-reducing projects. CHOOOSE ensures the money goes directly to climate-protecting initiatives around the world.” 


* Survey data from Skyscanner and OnePoll survey of over 4000 global respondents conducted in April 2022 

**% increase in year-to-date bookings on Skyscanner, 9 August 2022 versus 9 August 2019 

***% increase in year-to-date bookings on Skyscanner, 9 August 2022 versus 9 August 2019

In contrast, the majority of India’s credit card issuers improved their CX in 2022

According to Forrester , due to COVID-19, more customers in India are relying on online channels for their banking needs. As India’s banks slow the rate of new branch openings, digital channels will continue to become even more important. The India Banking Customer Experience Index Rankings, 2022 reveal, however, that while Indian banks improved their digital capabilities significantly, they have dropped the ball on in-person interactions. As a result, the quality of overall customer experience (CX) across the Indian banking industry remains stagnant.

In contrast, credit card issuers in India improved the quality of their CX due to their ability to offer hybrid — a mix of digital and physical interactions. Forrester’s Customer Experience Index (CX Index™) rankings for both the India banking and credit card industries indicate that customers had the best experience when their interaction was a mix of in-person and digital.

Key highlights from the report include:

Most Indian banks were unable to improve their CX in 2022. There was little differentiation, as all nine banks had scores within a similar range. The industry saw a new leader emerge, with IndusInd Bank making huge strides after debuting in seventh place last year. IndusInd Bank outshone its peers in customer service, the most important driver category for banking customer experience.

The majority of India’s credit card issuers improved their CX in 2022. Three of the five card brands improved their scores significantly, boosting the overall industry score. ICICI Bank moved up from third place to take the lead in 2022, narrowly overtaking last year’s credit card leader American Express.

Emotion continues to be a key driver for delivering high levels of CX performance. Among customers of India’s credit card industry who felt confident, 84% plan to spend more with the brand and 89% will advocate for it. In contrast, among banking customers who felt disappointed, just 30% plan to spend more with the brand and only 31% will advocate for it.

ICICI Bank earns the highest overall score in digital experience, leading in both mobile functionality and user experience. Its app offers multiple tools to help customers perform banking tasks and stay on top of their finances, including detailed spending analysis by transaction category.

The rankings show overall improvement in UX, but Indian banks can do better.The user experience (UX) of Indian banking apps has improved significantly since Forrester’s last evaluation of India’s mobile banking apps in 2020. Many have newer, cleaner interfaces that are easier to navigate and simplify payments. Some new functionality, however, feels bolted on to older parts of the app. The addition of a plethora of newer payment options makes the overall payment experience disjointed.

“While the pandemic has accelerated the improvement of digital experiences, the financial services industry must not ignore in-person interactions,” said Amit Bhatia, senior analyst at Forrester. “Overall, customers who had hybrid interactions — a mix of digital and physical — had the best experiences. To achieve CX leadership, brands must ensure that they dive deep into data to understand the drivers that most influence customer loyalty to be able to prioritize their efforts.”

To evaluate the quality of CX in the financial services industry, Forrester surveyed the customers of nine banks and five credit card issuers in India to determine how they perceive their experiences and how CX drives loyalty. Since improving digital experiences for customers has become a key focus for banks since the pandemic, Forrester also evaluated the functionality and UX of the mobile apps of five Indian banks.

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